Warranty

All warranty repairs must be performed according to the manufacturer’s guidelines. If a warranty issue arises, a warranty authorization must be obtained before performing any repairs. Please do not return warranty parts without first obtaining a Return Authorization. To obtain a Return Authorization, you must contact one of our Customer Support Staff members at help@outdoorfireplace.store. Have the following information ready:

• Invoice Number
• Model number
• Serial number
• Date of Sale
• Part required and description of the problem.