This is my first time buying from the Outdoor Fireplace Store. I had looked for this particular fire table elsewhere but it was on back order. My lucky day! This store had it in stock, sold at a lower price, and the response to my order was immediate. The customer service has been excellent and the communication ongoing. It is set up and is as beautiful as the picture. Couldn't be happier. Can you tell?
I absolutely love this. I bought it as a treat for myself, and I'm so happy I did. The delivery was easy. The service was impeccable, and Goran, the owner, was very professional. I highly recommend it.
I ordered a fireplace table for my husband's birthday. Although I know I won't have the table right away thanks to COVID-19, the Fireplace Store has been excellent with providing ongoing communication and customer service. I look forward to receiving my product, but in the meantime I could not be happier with the level of service provided during this difficult time, and I work in customer service so it is hard to impress me. Well done!
I recently purchased a Outdoor Round Cove Fire Bowl 42" and additional accessories. I worked with customer service to ensure my order was correct. Everyone that I spoke with was very professional, knowledgeable, courteous, and super helpful. Great customer service and support! The products arrived as schedule...we are delighted with our purchase. I highly recommend using the Fireplace Store - they are a fantastic group of people with great products!
I used the email contact. They got back to me within an hour. During the Corona Virus. Solved the issue with the propane conversion kit... which was my fault and sent out a new one ASAP
Woodland Fair, Grimes, IA
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The Outdoor Fireplace Store
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